Service

Automate workflows, improve response times, and deliver better service with e:corg.

service

Service & Support — under full control

From complaints to analytics, e:corg gives you everything you need to manage after-sales service in one place. You can connect service requests with original sales, automate returns and repairs, track SLA and team workload, communicate via email, phone, or website, and analyze service costs, satisfaction, and recurring issues — all in a single system.

Improved Customer Interaction:

Integration of e:corg with the CRM system allows for a better understanding of customer needs and offering personalized services. For instance, in a law firm, the system can track interaction history with clients and suggest additional legal services that might interest them based on their previous inquiries.

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Automation of Financial Operations and Accounting:

e:corg automates invoicing and accounts receivable management, reducing the risk of errors and speeding up financial transaction processing. In a consulting company, the system can automatically generate invoices for services rendered and track payments, simplifying financial management.

Increased Transparency and Reporting:

e:corg provides detailed reports and analytics on task completion, resource utilization, and customer satisfaction. In a consulting firm, the system can generate reports on project completion times, team efficiency, and client feedback, helping management make informed decisions to improve service quality.

Scalability and Flexibility:

As the company grows, e:corg easily adapts to the increase in data volume and number of users, allowing the addition of new features and integrations without losing performance. In a transportation company, the system can support the expansion of the vehicle fleet and number of routes without reducing operational efficiency.

Data Security:

e:corg implements advanced security measures to protect client data and company operations, such as data encryption and real-time security monitoring. In an IT company, this ensures the protection of client confidential information and prevents unauthorized access to data.

Five simple steps to integration

1

Analysis and Planning:

Assess current business processes and identify needs.

2

Configuration and Customization:

Customize the system to meet specific business requirements.

3

Integration with Other Systems:

Connect e:corg with ERP, CRM, and other IT
systems.

4

Testing and Staff Training:

Test the system for errors and train users.

5

Launch and Ongoing Support:

Officially launch the system and provide technical support.

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